Process Management

     
TQI – Organizational Management Survey







Organizational Performance Assessment

 

There are eleven categories of questions. You may skip a
category if it is not applicable to your organization. This is about your
organization, so you have the best reason to be honest and objective.

 

Your score will be totaled by category. The analysis will
give you insight into the categories where your organization is most effective
and categories where you have opportunities for improvement.

 

The last step in the process is to plan what opportunities are
available to you in order to become more effective. The questions are designed
in such a way as to provide suggestions and ideas to become more effective in
each category.

NameBusinessEmailPhone Number
Does your organization have a clear organizational mission and do people on all levels of your organization understand it?
Does your mission address a critical need in the human services marketplace?
Does your organization have a clear and broadly accepted set of core values?
Does your organization periodically review the mission statement to assess whether the conditions it addresses still remain and if your organization is still the best organization to address them?
Is your mission referenced when developing organizational strategies?
Does your organization have ongoing evaluation procedures for programs, organizational operations, employees, Board of Directors, volunteers, peer reviews and reciprocal performance reviews?
Does your organization have processes in place to periodically assess compliance with Federal, state and local laws?
Does your organization conduct ethics audits or have an ethics compliance program?
Does your organization have policies governing materials (including yours) distributed to the public?
Does your organization have processes in place to periodically assess compliance with the accounting/financial management system, the human resource system; employee satisfaction; and the accreditation/certification process?
Does your organization have a practice that monitors the needs of your constituency?
Is your organization involved in an expansive network of people, organizations, societies, sectors (business and government) and communities?
Do others in the community invite your organization to help plan for the future or solve community challenges?
Does your organization advocate for the causes and people the organization represents?
Does your organization form alliances if and when appropriate?
Does your organization have strategies that were developed as outcomes of a strategic planning process?
Does your organization have a clear strategy that guides organizational programs or activities in the context of the organization's vision and mission?
Does your organization tie strategic planning and performance measurement together?
Is the Board involved in strategic planning?
Does your organization involve functional areas of your organization in the strategic planning process?
Does the structure of your organization support and reflect the strategy and vision of your organization?
Does your organization have clear lines of authority and responsibility?
Does your organization have a supportive, engaged, and knowledgeable Board?
Does your organization have enough, as well as the right kind of resources: e.g., financial, staff, volunteers, time, technology, etc. to achieve its goals?
Does your Board have a role in developing the organization's strategic plan?
Does the individual who leads the organization, create a culture that enables and motivates the organization to fulfill its mission?
Do you have a program that ensures that qualified successors are prepared for key leadership positions?
Do you encourage shared leadership and give credit to others?
Does your organization have a systematic process that promotes effective leadership across the organization, including board, executive director, staff members and volunteers?
Does your organization have a strong volunteer board that relates dynamically with the chief staff officer and provides a bridge to the larger community?
Does your organization have a system or process to attract, reward, retain, value and develop talented people, including emerging leaders?
Do you have evidence that your organization supports a diversity of people and ideas?
Does your organization have a formal program for the development of staff?
Does your organization have a formal program for the development of its volunteers and board members?
Are employees considered a valuable asset of the organization?
Do you inform all appropriate stakeholders about your plans?
Do you routinely share information from external sources with staff affected by the information?
Is there a minimal use of the phrase, "I didn't know that" in your organization?
Do you inform all appropriate stakeholders about your operating results?
Has your organization educated its Board, management, staff, and volunteers to communicate effectively?
Is your organization committed to survival, growth and financial soundness?
Does your organization have an ongoing capacity to attract sufficient financial resources?
Does your organization have a diverse funding base?
Does your organization have an imaginative, experienced and well-trained person heading up the financial operations?
Do you have confidence in the advice you receive from your outside auditors or accountants?
Does your organization have a system that objectively measures organizational and programmatic outcomes and provides accountability?
Are your organization's stated outcomes dictated by and directed to the mission and vision?
Do you measure the contributions of individuals in your organization toward the achievement of desired outcomes?
Do you have a performance management system that includes ongoing evaluation and scanning of the environmental?
Do your organization's programs, projects or activities have well defined outcomes that have real impact on society?
Is your organization involved in electronic networks?
Do you use information technology to enhance your decision making process?
Is your organization current in its use of information technology?
Do you utilize technology to manage your information resources?
Is your organization current in its use of technology?

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